Refund policy
South64 Clothing Refund Policy
At South64 Clothing, we take pride in creating high-quality, adaptive, and ethically made clothing for little ones. We want you to love your purchase, but we understand that sometimes things don’t work out. Below is our refund and return policy to ensure a smooth process.
Returns & Exchanges
We accept returns and exchanges on unused, unwashed items with the original tags attached within 30 days of delivery.
✅ Eligible Items for Return/Exchange:
- Must be in new, unworn, and unwashed condition
- Must have all original tags attached
- Must be free of stains, pet hair, and odours (including smoke & fragrance)
🚫 Final Sale Items:
- Clearance items, custom orders, gift cards, are final sale and cannot be returned or exchanged.
How to Request a Return or Exchange
- Contact Us: Email south64clothing@gmail.com with your order number, reason for return, and photos (if applicable).
- Approval & Instructions: If approved, we’ll provide return shipping instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Processing Time: Once received and inspected, refunds will be processed to the original payment method within 5-7 business days. Exchanges will be shipped once the original item is received.
Damaged or Defective Items
We carefully inspect all items before shipping, but if you receive a defective or incorrect item, please contact us within 7 days of delivery. We will cover return shipping for damaged or incorrect products and send a replacement as soon as possible.
Refund Processing
- Refunds will be issued to the original payment method (credit card, PayPal, etc.).
- Original shipping charges are non-refundable unless the return is due to an error on our part.
- Please allow 5-7 business days for refunds to appear in your account.
Need Help?
We’re here to help! If you have any questions about our refund policy, please reach out to south64clothing@gmail.com or send us a message on social media.